Terms of Service
Effective Date: 23 June 2026
Last Updated: 23 June 2026
These Terms of Service ("Terms") govern your access to and use of the website consiliumsolutionsllc.com (the "Website"), any communications you receive from Consilium Solutions LLC ("Consilium," "we," "us," or "our") through email, SMS, voice, chat, or other channels, and any advisory services we provide to you. By accessing the Website, contacting us through any channel, or engaging our services, you agree to be bound by these Terms.If you do not agree to these Terms, do not access the Website, contact us, or engage our services.
Who We Are
Consilium Solutions LLC is a South Carolina limited liability company providing advisory information technology and security consulting services. Our principal place of business is 2606 Dog Leg Lane, Seneca, SC 29678. We can be reached at Sales@consiliumsolutionsllc.com or +1 864-635-4914.
Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our Website or engage our services. By using the Website or contacting us, you represent and warrant that you meet these eligibility requirements.Our services are designed for business and professional use, not personal or consumer use. By engaging us, you represent that you are acting on behalf of a business, government entity, or other organization.
Description Of Services
Consilium provides advisory consulting services across the following primary lanes:
- Client Access Package — retained access to senior technology and security advisory
- Fractional CIO & CISO Advisory — virtual chief information officer and chief information security officer engagements
- Decision Clarity Assessment — fixed-scope diagnostic and decision-support engagements
- Focused Improvement Work — bounded, scoped advisory engagements
The specific scope, deliverables, timeline, and fees for any advisory engagement are governed by a separate written Statement of Work or engagement agreement executed between Consilium and the client. These Terms govern your general use of the Website and our communication channels; they do not constitute an engagement agreement.
Pattern Calls And Informational Meetings
A Pattern Call is a 15-minute introductory conversation offered free of charge to qualified prospects. Pattern Calls are not advisory engagements and do not create a consultant-client relationship. Nothing said during a Pattern Call constitutes professional advice you may rely on without further engagement.
We may decline to proceed with a Pattern Call or follow-up engagement at our sole discretion if we determine, based on the conversation, that we are not a fit for your needs. We do not guarantee that booking a Pattern Call will result in a proposal or engagement.
Communications Consent
By providing your contact information to us through our Website forms, scheduled-meeting booking flows, phone calls, SMS exchanges, or other channels, you consent to receive communications from us through those channels, including:
- Email responses to your inquiry
- SMS appointment confirmations, reminders, and follow-ups (where you have opted in)
- Voice calls related to your inquiry or active engagement
- Marketing communications consistent with the consent you have provided
You may withdraw consent for marketing communications at any time by:
- Replying STOP to any SMS message
- Clicking the unsubscribe link in any marketing email
- Telling us during a call that you do not wish to be contacted further
Withdrawal of marketing consent does not affect transactional communications necessary to deliver services you have requested or engaged us to provide.
SMS Terms (A2P 10DLC)
Our SMS messaging program operates in compliance with mobile carrier A2P 10DLC requirements using EIN 85-2135053.
By opting in to receive SMS messages from Consilium, you agree to:
- Receive SMS messages from us at the phone number you provided
- Standard message and data rates as charged by your mobile carrier (we do not charge for SMS)
- Variable message frequency depending on your engagement with our services
Categories of SMS we send:
- Appointment confirmations and reminders
- Post-meeting follow-up
- Nurture and educational content
- Decision-gate check-ins for active client engagements
- Re-engagement messages for inactive contacts
Your rights:
- Reply STOP to any message to immediately opt out of all SMS communications
- Reply HELP to receive a message with help information and our contact details
- Contact us at Sales@consiliumsolutionsllc.com or +1 864-635-4914 with any SMS-related questions
We will honor all opt-out requests immediately. We do not share mobile opt-in data or SMS consent with any third parties or affiliates for marketing or promotional purposes.
AI Receptionist And Call Recording
When you call our business phone numbers (+1 864-635-4914), your call is answered by our automated AI Receptionist before being routed to a human or scheduled as a follow-up call.
By continuing your call after the AI Receptionist’s introduction, you consent to:
- Interacting with an automated voice system
- The call being recorded for quality assurance, service delivery, training, and improvement of our systems
- Your call content being transcribed and retained per our Privacy Policy
You may request a human at any time by saying “speak to a human” or by describing an urgent matter (active incident, ransomware, board call, regulatory matter). You may also choose not to continue the call and instead contact us at Sales@consiliumsolutionsllc.com.
Acceptable Use
You agree not to use the Website, our communication channels, or our services to:
- Engage in any unlawful activity or activity that violates the rights of others
- Submit false, misleading, or fraudulent information
- Attempt to gain unauthorized access to our systems, networks, or accounts
- Interfere with or disrupt the operation of the Website or our services
- Use any automated system, including bots, scrapers, or harvesters, to access the Website without our prior written permission
- Reverse engineer, decompile, or attempt to extract source code from any system we operate
- Send spam, harassing communications, or other unwanted content through our channels
- Misrepresent your identity or affiliation with any person or entity
We reserve the right to block, suspend, or terminate access to our Website, communication channels, or services for any user who violates these Acceptable Use provisions, with or without notice.
Intellectual Property
All content on the Website, including text, graphics, logos, images, audio, video, software, and the compilation thereof, is the property of Consilium Solutions LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from the Website solely for your own personal, non-commercial use, provided you do not remove any copyright or proprietary notices. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any of the material on our Website without our prior written consent.
The Consilium Solutions name, logo, and any related marks are trademarks of Consilium Solutions LLC. You may not use these marks without our prior written permission.
Deliverables produced during an advisory engagement are governed by the intellectual property terms of the applicable Statement of Work or engagement agreement. These Terms do not transfer ownership of any work product.
Confidentiality During Engagements
During the course of any advisory engagement, both parties may share confidential information. The specific terms of confidentiality, non-disclosure, and information handling are governed by the Statement of Work, engagement agreement, or separate non-disclosure agreement applicable to that engagement.
Information shared during an initial Pattern Call or Structured Discovery is held in confidence by Consilium and used solely for the purpose of evaluating whether we can be of assistance to you. We do not share information from these conversations with third parties except as required by law.
Consilium Solutions, LLC
2606 Dog Leg Lane, Seneca, SC 29678
No Professional Advice On The Website
The information provided on the Website and in any general marketing communications is for informational purposes only and does not constitute legal, financial, security, or other professional advice. You should not rely on Website content or marketing communications as the sole basis for any decision.
Advisory engagement deliverables — including written assessments, recommendations, decision frameworks, and roadmaps — are intended only for the specific client and engagement for which they were produced, and only as documented in the applicable Statement of Work. They may not be transferred, relied upon, or redistributed to third parties without our prior written consent.
Third-party Services And Links
Our Website and services may integrate with or link to third-party services, including but not limited to:
- GoHighLevel (customer relationship management and automation)
- Twilio (SMS and voice infrastructure)
- Microsoft 365 (calendar, email, document collaboration)
- Stripe (payment processing)
- Dun & Bradstreet (business intelligence)
- LinkedIn (B2B social platform)
- Google (analytics and business profile)
Your use of any third-party service is subject to that service’s own terms and privacy policy. We are not responsible for the content, practices, or policies of third-party services.
Disclaimers
THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE OR OUR COMMUNICATION CHANNELS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not warrant that the Website will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Website is free of viruses or other harmful components.
Nothing in this section limits any warranties we explicitly provide in a signed Statement of Work or engagement agreement.